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Terms of Service

Effective October 19, 2026

These terms are an agreement between KargaFlow ("we", "us") and the company that signs up for KargaFlow ("you", "the company"). They cover the KargaFlow web app, the driver app, the customer portal and this website (together, "the service"). By creating an account or using the service, you agree to them. If you sign up for a company, you confirm you are allowed to accept these terms for it.

1. The service

KargaFlow is trucking management software: quotations, bookings, dispatch, live tracking, proof of delivery, billing, payables, payroll and reports. The features available depend on your plan. We keep improving the service, so features may change; we won't remove a core feature of a paid plan during a period you've already paid for.

2. Your account

  • The company owner manages the account: who has access, their roles and permissions, and the subscription.
  • Keep sign-in details secret, and tell us right away if you think an account has been misused.
  • You are responsible for what happens under your company's account, including what your staff, drivers and portal users do.
  • Give accurate information when you sign up and keep it up to date.

3. Trial and plans

  • New companies start with a free trial. When it ends, choose a plan to keep using the service.
  • Plans are billed monthly or yearly, in Philippine pesos, at the price shown when you choose the plan.
  • An upgrade starts right away, and the difference for the rest of the period is billed.
  • A downgrade, or a switch between monthly and yearly, starts at the end of the period you've paid for.
  • If a plan has limits (for example, trucks or users), going over them may need a higher plan.
  • We may change plan prices; a new price applies from your next billing period, and we'll tell you before it does.

4. Payment

For now, subscriptions are paid by bank deposit: pay the amount on your subscription bill and send the proof of payment through Help & Support. If a bill isn't paid by its due date, your account becomes read-only. You can still sign in, see your records and reach support, but you can't add or change anything until it's paid. Paying the bill brings full access back. Fees already paid are not refundable, except where the law requires or we agree otherwise in writing.

5. Your data

  • The information your company puts into KargaFlow belongs to your company. You give us permission to store and process it only to provide the service, as described in our Privacy Policy.
  • You are responsible for having the right to enter it, including telling your staff, drivers, helpers and customers how their information is used, and getting their consent where the Data Privacy Act requires it. Drivers should know the driver app shares their location during trips.
  • You can export your records from the app. If you stop using KargaFlow, you can ask us for an export or for deletion.

6. Billing statements and taxes

KargaFlow prepares billing statements, statements of account and other records, and tracks payments and withholding (BIR Form 2307). A KargaFlow billing statement is not an official receipt or sales invoice. You remain responsible for issuing your official invoices, for your tax filings and for the accuracy of the amounts, rates and tax settings you enter. Check important figures with your accountant.

7. Acceptable use

You agree not to:

  • use the service for anything illegal, or to send spam or misleading messages to your customers or anyone else;
  • track anyone's location without their knowledge, or outside of work trips;
  • try to get into another company's account, or test, probe or break the security of the service;
  • overload the service, scrape it, or copy, resell or rebuild it; or
  • upload viruses or harmful files.

We may suspend accounts that break these rules, and will tell you why unless the law or safety prevents it.

8. Demo accounts

Demo accounts contain sample data, have limits on what can be added, and expire after the demo period. They can't be turned into a paying account, and everything in them is removed when they expire.

9. Availability and support

We work to keep KargaFlow running and your data safe, but we can't promise the service will always be available or free of errors. It may be briefly unavailable for maintenance or for reasons outside our control, such as internet, mobile network or provider outages. Help is available through Help & Support in the app and by email.

10. Our responsibility

The service is provided "as is". To the extent the law allows, KargaFlow is not liable for indirect or consequential losses, such as lost profits, lost business or delayed shipments, and our total liability for any claim is limited to the fees you paid us in the 12 months before it. KargaFlow is a software tool: trucking operations, deliveries, the cargo, and your dealings with your customers, drivers and carriers remain your company's responsibility.

11. Ending the agreement

You can stop using KargaFlow at any time; your plan stays active until the end of the period you've paid for. We may end or suspend an account that seriously or repeatedly breaks these terms. After an account ends, your information is handled as the Privacy Policy describes.

12. Changes to these terms

We may update these terms. We'll change the effective date above and tell company owners about significant changes by email or in the app before they apply. Continuing to use the service after that means you accept the updated terms.

13. Philippine law

KargaFlow is a Philippine service, so these terms follow Philippine law. If there's ever a disagreement, we'll first try to sort it out together. Just email us.

14. Contact us

Questions about these terms? Email hello@kargaflow.app.